An important call comes in... and nobody answers the phone! Does this ring a bell?
Stay connected, stay successful!

Customised personnel solutions for your challenges!

We know it from our practice: with demanding customers, strong customer-centred service has a decisive influence on the outcome of the companys' activities. Availability when the customer wants it, quick responses to time-sensitive requests, delivery of the desired information or simply an opportunity for a customer to give feedback if there is something to say... All of this will ultimately decide whether the desired customer may buy, book, stay, leave... or whether you never realise that there even was potential.
What are you currently facing??

Your challenges…

You cannot find staff in your region or do not wish to increase your permanent headcount?

Is the personal availability of a competent customer service representative important to your customers, but you do not have the staff available to offer this in your team?

In other words, are you constantly challenged by high sickness rates, holiday replacements, a lack of attractive applicants or staff turnover?

Does your business require regular, permanent or seasonal competent support in telephone or digital customer care? And preferably at short notice?

Are your customers demanding and want more personalised service support in their native language and this is not available regionally?

If you answer ‘yes’ to one or more of these questions, we are the right partner for you.

S. O. C. – It’s your call! offers solutions for the current challenges facing your company.

Our solutions…

Multilingual customer support/customer relationship management

rbeiter

professional customer service in all common european languagues in particular german, english, spanish, italian, french, dutch
translations
telemarketing
timely and competent contacting of your leads
newsletter & mailing services

Telephony and digital data processing via your email or your portal

Inbound
Outbound
B2B and B2C

Daily availability via phone or mail all week including weekends and holidays (24/7)

Support for special projects or time limited campaigns

Dedicated Teams: Competent employees who work exclusively for your business remotely

Tell us your challenge and we will find a customised solution for you.

About us

We are convinced that despite the rapid digitalisation of the service industry, there is a real need for personal customer service by competent staff. If you want to delight your customers (and those who might become your customers) with excellent availability and rapid problem resolution, we are your competent partner.

S. O. C. stands for Service Oasis Canaries. We are the oasis in the service desert and offer you solid solutions for your challenges. Set yourself apart from the average.

It’s your call!

Vanessa Choules

General Management

Elisabeth Südkamp

HR and Legal

Become part of our team!

Does our website appeal to you and do you enjoy communicating? We are always interested in unsolicited applications. Send us an email at kontakt@serviceoasiscanaries.com or apply directly

What we expect

German language skills at native speaker level, both written and spoken
fluency in English and ideally also in Spanish
other language skills welcome
good user knowledge of common Microsoft products such as Outlook, Word and Excel
Empathy for the needs of customers
Experience in the service industry/customer service desirable
positive attitude to life, enjoy dealing with people and telephoning
Ability to work in a team and the capacity to work independently
Enjoy friendly and professional customer contact
Common sense, flexibility and a sense of responsibility